Cashless

Yes, you can request a refund from Thursday 10 July 2025 at 11.00 am until Saturday 9 August 2025 at 11.59 pm, on rockwerchter.be/cashless. After this period has elapsed, no refunds will be processed.

Select IBAN payment if you live within the EU. If you live outside the EU and do not have an IBAN account, select an international payment.

Refunds are issued within a week of request. An administrative fee of 3,5 euros is charged for refunds. You must register in order to request a refund.

For a refund of your Coins from TW Classic or Werchter Boutique, see twclassic.be or werchterboutique.be.

(*Only Coins you have purchased will be refunded, see conditions of sale).

The refund fee is 3,5 euros (or 0.92 Coin). Every refund is checked, which requires handling. This and other service-related costs are included in the refund fee.

If you use up all the Coins on your wristband or card, you do not have to pay a fee, of course. 

Tip: It's quite easy to have a Coin balance of 0 at the end of the festival so you don't have to request a refund. Say you have 0.2 Coins left. Via the QR Code, app or counter, you can purchase an extra 0.8 Coins. With 1 Coin, you can then purchase a drink in an R-Pet bottle or can, for example.

Are you having problems, with reloading Coins for example? Or are your pre-purchaqed Coins not linked to your tag after scanning your ticket? We are happy to help at any of our cashless helpdesks in the Festivalpark or in Central Park at The Hive. The cashless team is also available before, during and after the festival via cashless@livenation.be.

One Coin costs 3.8 euros. You can purchase your Coins in advance at last year's rate (3.5 euros). For example: for 20 Coins, you pay 70 euros. Offer subject to terms and conditions, promotional offer valid until 29 June 2025, 11.59 pm.

Within the Festivalpark, The Hive and The Hive Resort, you can pay for food and drinks with Coins, Rock Werchter's own digital currency. Coins can be purchased during the festival via the QR code on the tag of your festival wristband, via the Rock Werchter app or at the counters. One Coin costs 3.8 euros. After purchase, Coins will be added to the chip of your festival wristband and can be used immediately. Swipe your wristband at the reader at the drink and food stands to pay.

You can order Coins in several ways:

• You can buy them in advance - see higher on this page. If you purchase Coins before 29 June at 11.59 pm, they will be at last year's rate (3.5 euros).
• At the top-up counters. You can pay at the counters with any payment card, with the major payment apps or with cash.
• Via the QR code on the tag on your wristband: Scan the QR code with your smartphone camera (not with your banking app!), follow the instructions and purchase your Coins.
• Via the Rock Werchter mobile app presented by Proximus

We have chosen this closed-loop system because it offers good stability, since the counters and food stands are not dependent on the connectivity of the payment terminals.

This system also represents an easy way to refund the 0.2 Coin deposit on reusable cups when they are returned. Anyone who brings 15 R-Pet bottles or cans back, will receive a Recycling Coin on their tag.

You can check your Coins balance at the bars, food stands and at the booths. Have you bought your Coins using a QR code and are therefore a registered user? Then you can view your Coins balance in the same way as well as a summary of your orders.

A handy tool to easily share and track your festival expenses with friends. For extra convenience, link your wristband. You’ll find Group Split in the Rock Werchter app, powered by Proximus.

Yes, this payment system is secure.

A few additional tips to avoid abuse :

• Don't share any pictures of your QR code or tag on social media.
• Create an account. As a registered user, you are protected against the loss of your card/bracelet (and thus your Coins). After a check of your ID and ticket, your 'lost' Coins can be loaded onto a new card/bracelet.

Have you registered as a user by loading Coins onto your band or card using the QR code or the mobile app? The helpdesk staff can block the card or band of a registered user. After a check of your ID and ticket, your 'lost' Coins can be loaded onto a new card/bracelet.

Have you bought Coins at the ‘top-up’ booth and are not a registered user? Then both card/bracelet and the Coins on it have been lost and we cannot transfer your balance.

Our wristbands have been equipped with tags for several years. On entering the festival you receive a tagged wristband when you scan your festival ticket. The tag in your wristband is literally your key to the festival from that point on. The same way that, in the past, a fabric wristband, or longer ago even, a stamp served as proof of admission once the ticket was checked. The tag in the wristband is not linked to your data. The same applies to anyone loading Coins using the top-up booths. If you buy Coins using the QR code on your wristband, you have to register and certain details such as your email address are stored in order to enable the transaction.

We are unable to provide an invoice for your purchased Coins. After the festival, you can generate and download receipts through your cashless account. These receipts provide an overview of all the products you consumed, listed in euros. You can add your own details to the receipts, such as name/company, address, and VAT number. Once a receipt has been generated, these details can no longer be modified.