These general terms of sale govern the ticket sale, the concluding of related agreements and the mutual rights and obligations of the PURCHASER/VISITOR, TICKET SELLER and ORGANISER of the festival/show (hereinafter the "FESTIVAL/SHOW").
PURCHASER/VISITOR refers to the person in whose name a ticket is reserved and/or purchased and/or the person who attends the FESTIVAL/SHOW.
TICKET DISTRIBUTOR refers to TICKETMASTER BELGIUM SA/NV – Cantersteen 47 – 1000 BRUSSELS
ORGANISER refers to LIVE NATION FESTIVALS SA/NV - Blarenberglaan 3A - 2800 MECHELEN.
These general terms of sale are an inherent part of the agreement that arises out of the purchase of one or more tickets for the FESTIVAL/SHOW.
The PURCHASER/VISITOR who reserves one or more tickets explicitly acknowledges the fact of having read and accepted these general terms of sale, now that they have been made available in the reservation process.
All reservations are made only after receipt of payment of the sum of money required. The offer to make a reservation applies to the extent that the stated period for receipt of payment is respected. This period will be applied very strictly as an event approaches "sold out" status or a price category for FESTIVAL/SHOW nears being sold out.
The TICKET DISTRIBUTOR is entitled to have this offer, even in the event of late payment, followed by an effective reservation if the supply of available tickets for a particular price category so permits.
The person or company that makes a reservation is considered to be the customer and guarantees payment of the reservation, even if it must be made out to and sent out to a third party.
The right to cancellation does not apply as the service (the ticket reservation) is effected immediately and concerns services related to leisure activities.
Any form of counterfeiting (including but not exclusively reprinting or faking), in whatsoever form and using whatsoever process, is strictly prohibited and will result in criminal prosecution.
Ticket buyers must comply with the Belgian ‘Act regarding the Sale of Entrance Tickets to Events’ (as published in the Belgian Law Gazette on 30 July 2013). Regular resale or even occasional resale at a higher ticket price than the original ticket price is prohibited. The TICKET DISTRIBUTOR reserves the right to invalidate any resold tickets. The holder thereof may be denied access to the FESTIVAL/SHOW, without any right to compensation.
Access to the FESTIVAL/SHOW is only granted to the first holder of the original ticket. The holder of copied tickets will therefore be refused admission.
Tickets may not be used for commercial or promotional purposes or made available to third parties without the express authorisation of the TICKET DISTRIBUTOR or the ORGANISER.
Identity checks on the PURCHASER/VISITOR by the ORGANISER or the TICKET DISTRIBUTOR are possible at any time.
The organisation of the FESTIVAL/SHOW (including but not exclusively the compiling of the programme, date and place of the various performances, etc.) is the responsibility of the ORGANISER to the exclusion of the TICKET DISTRIBUTOR who is only responsible for ticket sales and the related transactions.
Changes to the programme shall not constitute a reason for the refund of the ticket in full or in part. The liability of the ORGANISER in such cases of force majeure is excluded.
The TICKET DISTRIBUTOR and ORGANISER point out to the BUYER/VISITOR that this is an open-air event, which may have adverse consequences (eg heavy rain, mud,…). The PURCHASER/VISITOR accepts this risk and can in no way address the TICKET DISTRIBUTOR and/or ORGANIZATION in this regard.
Tickets shall not be refunded or exchanged for another event.
The loss or theft of the ticket is the responsibility of the PURCHASER/VISITOR and shall not give rise to replacement or refund.
The PURCHASER/VISITOR is not allowed to bring the following objects onto the festival site, on penalty of confiscation by security personnel:
- professional photographic, filming or recording equipment,
- drinks, cans,
- laughing gas, drugs,
- dangerous objects such as glassware, metal drinking bottles, filled bottles or drinking bottles, fireworks, weapons, sharp objects or other objects which the ORGANISER considers dangerous.
The ORGANISER may amend or supplement this list at any time.
The PURCHASER/VISITOR is not allowed to make open fires on the festival site.
Entering the festival site implies acceptance of all the preventive and control measures that the ORGANISER or security team take, including possible frisking and searching of bags. Failure to respect these measures shall result in a refused or withdrawn right of access, without any right to compensation.
The official sale of T-shirts and souvenirs shall be confined exclusively to the festival site. The ORGANISER points out to the PURCHASER/VISITOR that any sale outside the festival site is not an official sale and may therefore be counterfeit.
TV recordings will be made during the FESTIVAL/SHOW. It is therefore possible that the PURCHASER/VISITOR will be filmed. By entering the festival grounds the PURCHASER/VISITOR agrees to waive your portrait rights.
The ORGANISER and/or TICKET DISTRIBUTOR reserve(s) the right to check the identity of the festival goer at any time.
The ORGANISER and/or TICKET DISTRIBUTOR can in no way be held liable for damage, loss, theft or any damage to property or person that the PURCHASER/VISITOR suffers as a result of the FESTIVAL/SHOW, be it on the festival site, campsite, outside or on the way.
It is expressly forbidden to conduct any promotional or commercial activity at the festival or camping site without previous permission from the ORGANISER.
Excepting written authorisation from the ORGANISER any commercial use of the name or logo of the FESTIVAL/SHOW itself or the artists that appear is strictly prohibited.
Camping tickets sold by the TICKET DISTRIBUTOR clearly show the name of the campsite. A camping ticket only gives the PURCHASER/VISITOR access to the campsite stated on the ticket during the opening hours of the stated campsite and does not give access to the festival site.
A camping ticket is valid for the entire weekend. Separate day tickets for the campsite are not available.
A camping ticket is valid only when combined with a festival ticket.
A camping ticket for a The Hive campsite also grants access to the facilities in the entertainment zone of The Hive during the camping opening hours stated on the ticket.
Accommodation vouchers for The Hive Resort and The Hive My Space entitles the holder to the accommodation rented by the PURCHASER/VISITOR during the opening hours of The Hive Resort and The Hive My Space. An accommodation voucher is only valid in combination with a camping ticket for the campsite where the accommodation is located.
The PURCHASER/VISITOR is not allowed to bring vehicles onto the campsite: cars, (motor) bicycles, trailers, scooters, caravans, mobile homes, etc. Mobile homes do have access to a specially equipped campsite for mobile homes, provided they have a valid parking voucher for this campsite which must be purchased from the TICKET DISTRIBUTOR.
The PURCHASER/VISITOR is not allowed to bring animals (with the exception of assistance dogs) to the campsite.
The PURCHASER/VISITOR is not allowed to bring the following objects to the campsite, on penalty of confiscation by the campsite manager:
- barbecues, gas installations, fireworks, candles,
- tap installations, generators,
- music installations,
- laughing gas, drugs,
- dangerous objects such as glassware, weapons, sharp objects or any other object that may be considered dangerous by the ORGANIZER.
The ORGANISER may amend or supplement this list at any time.
The PURCHASER/VISITOR is not allowed to make open fires on the campsite.
Access to the campsites can be refused or denied at any time.
The ORGANISER is not the manager of the campsites (with the exception of The Hive campsites) and can therefore not be held liable for any damage at the campsites. Complaints about campsites must be addressed by the PURCHASER/VISITOR to the relevant campsite manager and/or to the town of Rotselaar or the town of Haacht.
Disputes concerning orders must be brought to the attention of the TICKET DISTRIBUTOR by registered mail no later than eight days after receiving the request for payment. Other disputes regarding ticket sales must be reported to the TICKET DISTRIBUTOR within a reasonable period of time, and at a maximum of thirty days after the dispute has arisen.
The TICKET DISTRIBUTOR points out the existence of the European Online Dispute Resolution (ODR) platform. This platform aims to resolve disputes completely online, after submission of an electronic customer form.
These general terms of sale (and any disputes relating to them) are governed exclusively by Belgian law.