Please check the Ticketmaster FAQ pages first. Their customer care team is happy to assist if you need further assistance.
The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers. Read more at saveyourticket.be.
-update 08 July 2020-
When the government decided in April that the festival summer had to be postponed to next year, we had already proposed a ticket arrangement for Rock Werchter, in accordance with the ministerial decision following the COVID-19 pandemic. Since then the arrangement has been fine-tuned, even simplified. Here is the update: your order for Rock Werchter 2020 will be fully transferred to the 2021 event. You don't have to do anything. The updated tickets and related products (if any) will automatically be placed in your 'My Account' on Ticketmaster.be from Friday, 10 July, ready for you to use in 2021. But if you prefer, you can have your 2020 order converted into credit. That credit can be spent on any of the festivals that will take place at the Festivalpark in Werchter in 2021 and 2022. You can request this credit at any time between 15 September and 31 December 2020. You will receive an e-mail from Ticketmaster explaining the whole procedure before 15 September.
Please visit saveyourticket.be and find out why this measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.
The National Security Council decided that large gatherings including festivals are banned in Belgium until 31 August. The health and safety of festivalgoers, artists, crew and volunteers is the first priority of the festival organisers. Following government guidelines. Taking responsibility. Looking after yourself and those around you. Stopping the virus. That’s all that matters now. Our 2020 festivals are postponed to the summer of 2021.
Please get in touch with the ticket vendor you bought the ticket from for further information. Ticketmaster is the official Rock Werchter ticket partner.
It never hurts to have a reminder: please be vigilant and buy your tickets from the official ticket sellers only! Tickets purchased through any other vendor could be fake or non-valid, and might not give you access to the festival. For more info on buying and reselling concert tickets, please visit ilovemyticket.be or the FOD Economie.