Frequently asked questions

Why isn’t Rock Werchter taking place in 2020?

The National Security Council decided that large gatherings including festivals are banned in Belgium until 31 August. The health and safety of festivalgoers, artists, crew and volunteers is the first priority of the festival organisers. Following government guidelines. Taking responsibility. Looking after yourself and those around you. Stopping the virus. That’s all that matters now. Our 2020 festivals are postponed to the summer of 2021.

When will Rock Werchter take place in 2021?

No date has so far been set for Rock Werchter 2021. Sign up for the festival newsletter or follow us on social media in order to be among the first to receive updates.

Will Rock Werchter 2021 have the same line-up as in 2020?

Some of the artists scheduled for 2020 indicated they would like to join the line-up in 2021. The Rock Werchter bookers are currently in negotiations, with the aim of assembling a grand cru line-up for Rock Werchter 2021. Sign up for the festival newsletter or follow us on social media in order to be among the first to receive updates.

What about the tickets bought for Rock Werchter 2020 and other festival products (camping tickets, food/drink vouchers, accommodation …)? Will these be refunded?

The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. Under exceptional and strict circumstances, a credit can be issued instead of a refund. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers.

In practical terms, this means you will receive a credit to the value of the full amount you paid for your booking for Rock Werchter. This credit will be available in ‘my account’ on ticketmaster.be from 15 September. You can spend the credit on any of the festivals organised in the Festivalpark in Werchter in 2021 and 2022. You will also receive access to an exclusive presale for Rock Werchter 2021. This enables you to be certain of getting a ticket for the next edition ahead of the official ticket sale. You will automatically receive a personal code for this presale a few days before the start of the presale.           

Do you have questions regarding your order?

Please check the Ticketmaster FAQ pages first. Their customer care team is happy to assist if you need further assistance.

Why has the government set up this credit measure?

Please visit saveyourticket.be and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.

When will the tickets for Rock Werchter 2021 go on sale?

Ticket sales for Rock Werchter 2021 will start later this year. Sign up for the festival newsletter or follow Rock Werchter on social media in order to be among the first to receive updates.

I have contacted the Ticketmaster helpdesk concerning my order but I haven’t received a reply yet.

Ticketmaster is particularly busy at the moment. They are experiencing very high volumes of emails due to the measures taken by the government. They are working hard to get through these as quickly as possible and will contact you as soon as possible. Thank you for your patience.

I didn’t buy my Rock Werchter 2020 ticket through Ticketmaster. How can I arrange my credit?

Please get in touch with the ticket vendor you bought the ticket from for further information. Ticketmaster is the official Rock Werchter ticket partner.

It never hurts to have a reminder: please be vigilant and buy your tickets from the official ticket sellers only! Tickets purchased through any other vendor could be fake or non-valid, and might not give you access to the festival. For more info on buying and reselling concert tickets, please visit ilovemyticket.be or the FOD Economie.

I purchased a ticket through the Rock Werchter ambassador programme. Which scheme is applicable to me?

The general scheme for issuing credit, as described above, also applies to you.

I am a Rock Werchter ambassador. What will happen to the benefits I gained?

The community manager for the ambassador programme will contact you personally regarding this. If you don’t hear from them, please don’t hesitate to get in touch yourself. You will find all the information on your programme dashboard.