Frequently asked questions

What about the tickets bought for Rock Werchter 2020/2021 and other festival products (camping tickets, food/drink vouchers, accommodation …)? Will these be refunded?

The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers. Read more on this in Dutch or French.

Your order for Rock Werchter 2021 will be fully transferred to the 2022 event. You don't have to do anything. The updated tickets and related products (if any) will automatically be placed in your 'My Account' on Ticketmaster.be, ready for you to use in 2022. But if you prefer, you can have your 2021 order converted into credit. That credit can be spent on festivals taking place at Festivalpark Werchter up to, and including, 31 August 2023. You can request this credit until 30 September 2021. You will receive an e-mail from Ticketmaster explaining the whole procedure.

Do you have any additional questions? We kindly refer you to the 'Frequently Asked Questions' pages of our ticketing partner Ticketmaster. More questions? Their customer team is at your service.

Can I get to Rock Werchter by public transport?

Of course! Your festival ticket includes 1 free and personal train ticket for a return journey in 2nd class from a Belgian departure station to Rock Werchter. Transfers by extra bus of De Lijn are included. If you're departing from Brussels Airport - Zaventem station, you will still need to purchase a Brussels Airport Supplement per journey (outward/homeward).

Download your train ticket via sncb.be/rockwerchter as from 16 June 2022 at 10 am by using the NMBS/SNCB code mentioned on your festival ticket. Attention: your festival ticket is not valid as a train ticket!

    If you’re travelling from abroad, you can combine your free Rock Werchter Train ticket with a transport ticket that is valid on the foreign railway network until the Belgian border. From there, your train ticket is valid to the station of Leuven or Aarschot and on the extra bus to the Festival Park and your campsite.

    More detailed mobility info on your journey to/from Rock Werchter will be available on this website later.

    Which security measures are being taken?

    The safety and health of concert and festival goers, artists and their crew, employees and neighbouring residents is always our highest priority. We have a robust safety policy. We organise additional and intensive meetings with the local and federal police and the local and provincial authorities. More info will be given closer to the festival.

    Accessibility for people with a disability

    In collaboration with Inter, Rock Werchter puts in a great effort to make the festival accessible to the disabled. So we have paid a lot of attention to the accessibility of the festival site and its surroundings:

    • There is an alternative, accessible and less crowded entrance for visitors with a disability. One person is allowed to accompany him/her through this entrance.
    • Both at the Main Stage, KluB C and The Barn, we have provided viewing platforms for wheelchair users, people with crutches... with a grandstand view of the performing artists. We want to make sure that as many people as possible can use the platforms; therefore only one friend/carer can accompany the festivalgoer with a disability on to the platform.
    • Accessible toilets are situated all over the festival site and on the dedicated camping site.
    • If you have a (blue) European parking badge and you are in absolute need of a parking space near the festival entrance, please get in touch with Inter. Attention: you need a specific parking ticket to use the reserved area!
    • Throughout the festival, you can always call on ADL staff for assistance, free of charge. This may include: pitching your tent, help getting around, using the toilet, eating... Do not hesitate to talk to an ADL assistant, whenever you require assistance. You can find them on the festival site (at the viewing platforms) and in the dedicated camping area. We will also help you find a solution if you have problem with your wheelchair or other aid.
    • People with hearing aids can once again use the looping systems. By putting a hearing aid on the T-position, you only hear the music without the disturbing ambient sounds. At the Main Stage and in KluB C and The Barn (close to the wheelchair platform) you will find a looping system. For more information, turn to the Inter ADL assistants at the wheelchair platforms.
    • Near the festival entrance, in the A zone, Rock Werchter has provided, in collaboration with Inter, a camping site for festivalgoers with a disability: The Hive ADL. All the necessary facilities are present at this camping site so that visitors with a disability can fully enjoy the festival. Attention: you need specific camping tickets to stay at the ADL camp site (The Hive ADL)!

    If you wish to make use of the aforementioned facilities, please fill out this subscription form before 10 June 2022!

    For any additional questions, get in touch with rockwerchter@inter.vlaanderen.

    Working at Rock Werchter

    Rock Werchter does not call on individual volunteers. The festival has always drawn on a broad spectrum of clubs and associations from the area in and around Werchter. With great passion and enthusiasm the members of these clubs get involved in whatever has to be done on and around the festival ground. Their aim is to contribute to the success of the festival and to raise funds for their organisation, because all partner clubs and associations earn a fee from the festival organizers.

    Help! The name on my ticket is not mine.

    Does the name on your festival ticket not match with your own name? Don’t worry too much about this! If the ticket was purchased via the official channels, it’s valid.

    If the original buyer of the ticket does not accompany you when you enter the festival, please make sure the condition of the ticket, the printing quality and especially the barcode are impeccable. Print out your ticket on a white sheet of paper, and make sure the other side remains unused. Dirty, wet or laminated tickets and badly printed or unclear barcodes are not readable by the scanners. In that case, we can only give a copy of the ticket to the original ticket buyer.

    However, don’t buy your tickets via auction websites or second hand ticket websites. Tickets that are offered for an exuberant amount of money, will be blacklisted and made invalid, which means they don’t grant you access to the festival.

    Can I take photos or film at Rock Werchter?

    Professional audio or video recording equipment and (photo)cameras are not allowed. Simple and small devices without removable lenses, as well as smartphones, are allowed on the festival site. Accessories such as tripods, selfie sticks, GoPro mounts etc. are not welcome.

    Press accreditations can be requested through our press service.

    How old do I need to be to attend Rock Werchter?

    There is no minimum age for Rock Werchter so all are welcome! But everyone at the festival must have a festival ticket, children included. There are no discounts for children.

    We do not recommend that (young) children be brought to the festival grounds, because we do not provide facilities for children and a music festival is not the ideal environment for children.

    New mothers who are breastfeeding and wish to express milk, can turn to the First Aid posts.

    Can I set up a (food) stand at Rock Werchter?

    The stand room available in the Festival Park is allocated exclusively to our sponsors and media partners. If you wish to set up a food stand at Rock Werchter, get in touch with our catering partner, Bevers & Bevers Catering.

    Can I promote my product or event on and/or around the festival site?

    On and around the festival site, including on the campsites and on the public roads, it is strictly prohibited to hand out or display flyers, posters or other promotional materials. Sponsors and media partners - if they have agreed this with the organizers - get visibility at the festival park.

    What 'green' initiatives does the festival take?

    Festivals take their toll on the environment. This much we know. For many years now we have made efforts to run our Werchter festivals with greater sustainability in mind. In the 2006/2007 season, when Yourope, the association of European festivals, launched their Green & Clean guidelines for greener festivals, Rock Werchter was among the first to claim the label. Greener enterprise is a must. Greener festivals are within the realms of possibility. We do our level best in the areas of water treatment, waste recycling and mobility. We go all out for green energy, and we've reduced our dependence on fossil fuels year on year. With every year, our festivals are getting greener.