Ticket help

Our ticket partner Ticketmaster is happy to answer any questions,

Our ticket partner Ticketmaster can be reached every business day – Monday to Friday – from 9am to 12.30pm and from 1.30pm to 6pm, through:

  • for calls from Belgium: 070 222 107 (0.30€/min)
  • for international calls: +32 (0)70 222 107 (0.30€/min)

Please keep any possible reservation information close; this will speed up the assistance.

Reselling a ticket?

There are laws controlling the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:

  • The occasional resale of tickets is allowed if the sale price is not higher than the definitive price that is on the ticket.
  • The non-occasional or regular reselling, or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price is prohibited.
  • The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited.
  • The victim of above mentioned practices can reclaim from the reseller the excess amount paid.

Nevertheless, the trade in festival tickets on parallel markets is rampant. Contrary to tickets purchased via the official ticket channels, tickets purchased on the black market do not guarantee validity. All too often we find that fraudulent tickets are offered via these channels. It is possible that tickets purchased on a parallel market are on the blacklist, so the access to the festival will be refused. More info on this subject can be found on and FPS Economy.

The waiting list

When all tickets in a certain category are sold out, the only possibility to still obtain these tickets, is to register yourself for the respective waiting list for this category. When tickets are released to go on sale again, the people on the waiting list will be personally contacted using the ‘first come, first served’ principle, and they will be given the opportunity to purchase the tickets they require.

The tickets being released to people on the waiting list, are the ones we recovered from unpaid reservations from other ticket buyers.

Click here to subscribe to the waiting list for one day tickets for Friday 30 June
Click here to subscribe to the waiting list for one day tickets for Saturday 1 July
Click here to subscribe to the waiting list for one day tickets for Sunday 2 July
Click here to subscribe to the waiting list for combi tickets

When do I know whether or not I’ll be able to buy tickets through the waiting list?

You will be personally informed if you’re on the waiting list and when tickets are available for you again. We can’t say if and when this is actually going to happen.

How can I check what my place on the waiting list is?

Ticket will be sold to people on the waiting list using the ‘first come, first served’ system, but you cannot check your place on the waiting list. We would like to point out that it can always be useful to register yourself for the waiting list, even if it’s already been active for a while.

Do I have to pay upfront upon registering for the waiting list?

No, you don’t. If and when tickets become available for you again, you will be personally informed. At that point, you will also receive clear instructions on how to complete your order.

Payment methods

Payment with credit card or Maestro

After you selected the card of your choice (Visa, Mastercard, American Express or Bancontact/Maestro), enter your card number, the expiry date and the cryptogram. For the security of your bank transaction, Ticketmaster uses the SSL crypto-process, which ensures the confidentiality of your personal information. This way, it's impossible to read your information when entered and transferred via internet. Ticketmaster accepts VISA, Mastercard, American Express and Bancontact/Maestro payments. Your e-ticket will be delivered immediately after the payment.

Payment through iDeal

Select iDeal as your payment method, and select your online banking platform. You'll be directed to your bank's familiar online banking system. The relevant info on your purchase is already filled in. You can approve the payment in the way you're familiar with. You'll receive a confirmation from your bank. You'll return to the Ticketmaster page for confirmation. Your e-tickets will be delivered by email, immediately after the payment.

Payment through bank transfer

You can purchase your tickets by bank transfer. Make an order and select 'bank transfer' as your payment method. Your tickets will be reserved for 5 days, awaiting your payment to Ticketmaster. Your e-ticket will be delivered after the payment has been received.

If there are less than 10 days between your date of reservation and the festival date, paying through bank transfer is no longer possible. Credit card (VISA, Mastercard, American Express) and Bancontact/Maestro payments are the remaining options in this case. Payment through bank transfer is only possible for European residents (IBAN bank transfer only).


Paying through IBAN bank transfer and Bancontact/Maestro is free of charge. A fee depending on the order's total amount will be charged by Ticketmaster for credit card transactions (Visa, Mastercard, American Express). A fee of 0,5 euro will be charged by Ticketmaster for transactions through iDeal.

Official hotel packages


  • Extra night: 45.00 euro pp
  • Single supplement: 145.00 euro (extra night: 75.00 euro)


  • Extra night: 50.00 euro pp
  • Single supplement: 142.00 euro (extra night: 85.00 euro)


  • Extra night: 120.00 euro pp
  • Single supplement: 220.00 euro (extra night: 180.00 euro)

1100.00 Euro pp at HOTEL PENTA LEUVEN CENTRUM 4*

  • Extra night: 180.00 euro pp
  • Single supplement: 627.00 euro (extra night: 290.00 euro)


  • 4 nights (from the 29th of June until the 3th of July 2017) in a double room incl. your own bathroom and a lovely breakfast buffet every morning.
  • 1 Rock Werchter combi ticket per person.
  • 1 transfer by coach per day, from your hotel to Rock Werchter and back. We drop you off near the festival.
  • VAT and city tax at the hotel

Prices are mentioned per person, based on 2 paying people booking a shared double room. For a booking for 1 person, a single supplement is charged since you’ll stay in a double room in single use. Extra nights can also be booked at the rates above.

For all info and online booking, please go to

Benefit for groups

A nice benefit for those heading to Rock Werchter as a group. With your purchase of 50 combi tickets, you'll get an additional 2 combi tickets for free. 

Interested? Get in touch with us regarding the conditions of the collective purchase through