Our ticket partner Ticketmaster is happy to answer any questions,
Our ticket partner Ticketmaster can be reached every business day – Monday to Friday – from 9am to 12.30pm and from 1.30pm to 6pm, through:
Please keep any possible reservation information close; this will speed up the assistance.
After you selected the card of your choice (Visa, Mastercard, American Express or Bancontact/Maestro), enter your card number, the expiry date and the cryptogram. For the security of your bank transaction, Ticketmaster uses the SSL crypto-process, which ensures the confidentiality of your personal information. This way, it's impossible to read your information when entered and transferred via internet. Ticketmaster accepts VISA, Mastercard, American Express and Bancontact/Maestro payments. Your e-ticket will be delivered immediately after the payment.
Select iDeal as your payment method, and select your online banking platform. You'll be directed to your bank's familiar online banking system. The relevant info on your purchase is already filled in. You can approve the payment in the way you're familiar with. You'll receive a confirmation from your bank. You'll return to the Ticketmaster page for confirmation. Your e-tickets will be delivered by email, immediately after the payment.
You can purchase your tickets by bank transfer. Make an order and select 'bank transfer' as your payment method. Your tickets will be reserved for 5 days, awaiting your payment to Ticketmaster. Your e-ticket will be delivered after the payment has been received.
If there are less than 10 days between your date of reservation and the festival date, paying through bank transfer is no longer possible. Credit card (VISA, Mastercard, American Express) and Bancontact/Maestro payments are the remaining options in this case. Payment through bank transfer is only possible for European residents (IBAN bank transfer only).
Paying through IBAN bank transfer and Bancontact/Maestro is free of charge. A fee depending on the order's total amount will be charged by Ticketmaster for credit card transactions (Visa, Mastercard, American Express). A fee of 0,5 euro will be charged by Ticketmaster for transactions through iDeal.
When all tickets in a certain category are sold out, the only possibility to still obtain these tickets, is to register yourself for the respective waiting list for this category. When tickets are released to go on sale again, the people on the waiting list will be personally contacted using the ‘first come, first served’ principle, and they will be given the opportunity to purchase the tickets they require.
The tickets being released to people on the waiting list, are the ones we recovered from unpaid reservations from other ticket buyers.
You will be personally informed if you’re on the waiting list and when tickets are available for you again. We can’t say if and when this is actually going to happen.
Ticket will be sold to people on the waiting list using the ‘first come, first served’ system, but you cannot check your place on the waiting list. We would like to point out that it can always be useful to register yourself for the waiting list, even if it’s already been active for a while.
No, you don’t. If and when tickets become available for you again, you will be personally informed. At that point, you will also receive clear instructions on how to complete your order.
There are laws controlling the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:
Nevertheless, the trade in festival tickets on parallel markets is rampant. Contrary to tickets purchased via the official ticket channels, tickets purchased on the black market do not guarantee validity. All too often we find that fraudulent tickets are offered via these channels. It is possible that tickets purchased on a parallel market are on the blacklist, so the access to the festival will be refused. More info on this subject can be found on www.ilovemyticket.be and FPS Economy.
Prices are mentioned per person, based on 2 paying people booking a shared double room. For a booking for 1 person, a single supplement is charged since you’ll stay in a double room in single use. Extra nights can also be booked at the rates above.
For all info and online booking, please go to www.deboeck-incoming.com.
A nice benefit for those heading to Rock Werchter as a group. With your purchase of 50 combi tickets, you'll get an additional 2 combi tickets for free.
Interested? Get in touch with us regarding the conditions of the collective purchase through firstname.lastname@example.org.