FAQ

Contact Tele Ticket Service, since they are in charge of Rock Werchter's ticketing. You can reach them by dialing 070-345 345 from Belgium and 0900-45 000 45 from the Netherlands. From other countries Tele Ticket Service can be reached at +32 34 0000 34.  The customer service is at your disposal every week day from 9 am to 12.30am and from 1.30am to 6pm.

Consult www.teleticketservice.com for information on your order and account. Check their help page for FAQ. Through the contact form, additional information can be requested.

If you are in the possession of tickets that have been ordered by someone whose name is different from yours, you better take a copy of this person's ID card and a hand-written licence drawn up by this person, in case you need to verify your identity.

Rock Werchter is a festival for the young, older youngsters and younger elders. Every day about 80,000 festival goers gather at the Festival Park.  So this is not exactly the ideal place to bring your little children. There will be no child care nor is there a discount for children.

There is no such thing as a minimum age, but we do strongly advise to leave your kids at home. Give them a ticket for Rock Werchter 2020 for example.

Simple: by not coming to the festival by car. We strongly advise you to come to Werchter by bicycle or public transport. Public transport has been organized in such a way that your trip will go smoothly.  Each festival ticket grants can also become an SNCB train ticket to Leuven from every Belgian railway station. In Leuven, there are special festival buses operated by De Lijn which will take you to the Provinciebaan, within walking distance from the festival ground. For more information, check out ‘How to get there’

As soon as the full line-up has been announced, we will post the full schedule on the website.

It is possible to stay at the campsite of your choice, according to the first come, first served principle. Once a campsite has reached its full capacity, it is no longer possible to stay there and you are kindly requested to turn to another campsite. Bear in mind that in order to stay at a campsite you must also have a valid festival ticket with you.

This is impossible at regular campsites.
There are 2 campings where you can stay with your camper van or motorhome.
Those are B8 (via Rotselaar) and A7 (via Haacht).
A spot costs 40 euro that you pay on site when you arrive. Every person staying on those campings will need a camping ticket.
Important: only camper vans and motorhomes are allowed on these campings! No tents, caravans, ...

No

The nearby cities of Leuven and Mechelen have really nice accommodation for tourists. Werchter can be reached in no time from these cities.  Take a train to Leuven from Mechelen and from Leuven you can use the special shuttle service which is operated between Leuven station and the Festival Park. Or what about a bike ride?

It is our pleasure to refer you to the websites of the tourist services of Leuven and Mechelen and the tourist service of the province of Flemish Brabant.

Contact the camping manager on the spot, since the sites are run by local organizations, NOT by the festival organizers. So the latter can under no circumstances be held liable for possible wrongs at a particular campsite. So complaints with regard to campsites need to be lodged against those who run the campsite. It is of course not forbidden to pass on complaints to the towns of Haacht and Rotselaar, or to the festival organizers. The town councils of Haacht and Rotselaar co-ordinate the whole and establish rules with regard to pricing, opening hours, number of toilets, wristbands, lighting, firebreaks, cleaning, etc.

People who have bought a campsite xl ticket can come and pitch their tents in Werchter as from Wednesday June 27 at 4pm (campsites A2, A3 and A4 only!) The ticket remains valid until Monday July 2 at noon. Bear in mind that only 3 campsites will open up on Wednesday, so the number of available campsite xl tickets is limited. The campsite xl ticket is only available as an e-ticket and costs 25 Euros (handling not included) in advance.

KBC will set up 3 bicycle shelters. One at the Haachtsesteenweg, one at Provinciebaan and – like previous years – one at Werchter's village square, close to the church.  These parking facilities are all within walking distance from the festival ground. Parking your bicycle at the guarded parking facility is free of charge. They will be operated 24/24.

Rock Werchter offers you a wide range of food stalls: from pasta dishes, wok dishes, French fries, waffles, poffertjes (tiny pancakes) and ice cream to salads and healthy sandwiches. Don't forget to buy drink/food coupons at the coupon stalls first.  There is also a wide range of vegetarian food.

There are various possibilities to quench your thirst: beer and refreshing drinks, but also coffee, milk, juices, wine and cava. Don't forget to buy food/drink coupons first.

Drink/food coupons enable you to purchase from both food and drinks in the Festival Park.

Good advice: benefit from buying your food/drink coupons in advance for 2.40 euro/coupon.  During the festival, coupons cost 2.50 euro each.

The coupons purchased in presales are sent out in the guise of ‘food&drinks vouchers’. These vouchers come with a unique barcode. They are scanned at a coupon stall on the festival ground in order for its holder to receive the corresponding amount of coupons.

We love to reward festival goers who like to collect thrown-away goblets with drink coupons.  Whenever you collect 20 goblets or little PET bottles, you can exchange them for one free drink coupon at one of the recycling stands.

There are safe lockers at the festival ground, in which you can secure your personal belongings. You can rent a locker for the day or for the entire festival.

Campsites are always located within walking distance from the festival ground. When you want to take along your personal belongings to the festival ground, you can always secure them in a safelocker at the festival ground.

Drinking-water is provided in different ways on the festival grounds. Next to the possibility to buy bottled water at every drink stand, you can freely use the taps with drinking water at the sanitary blocks and on  other locations spread out over the festival grounds.

Go and visit the Red Cross! Their first-aid stations are clearly marked on the festival ground. The Red Cross and MUG Leuven are always present at campsites as well.

Many organizations from the region work with all possible manpower. Should you wish to work on the festival ground on an individual basis, then you can turn to some temporary employment offices. Some of our sponsors are looking for people this way.

Maybe. If the maximum capacity from campsites A2, A3 or A4 has not been reached on Thursday morning, then you'll be able to stay at this campsite.
Be advised: If your friends have a campsite ticket xl, and they started lodging on Wednesday, it is not guaranteed that you will be able to stay with them using your regular campsite ticket! Please check the question: If I arrive later, can I still lodge with my friends at their tent on the campsite?

That is possible, only on one condition: that the campsite hasn't reached its full capacity yet.